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For episode #22 of the Frictionless Innkeeper podcast series, we are speaking with John Smallwood, Founder and CEO of ExpressRez, which is a specialized and simplified voice reservations service for inns, B&Bs and vacation rental management companies. For this episode, John will be discussing his background in the hospitality arena, as well as how ExpressRez allows Innkeepers to earn more revenue from every call received through his platform.