Podcast: Federal Remote Worker Series – Part One: Contact Centers and CX

Welcome to the “Federal Remote Worker” podcast series part one -- Customer Experience and Contact Centers -- hosted on Government Technology Insider. 

Remote work is the new norm for many in the federal government, including those that work in contact centers. To handle the influx of requests -- from vaccine information to stimulus checks -- contact centers have implemented new tactics to stay on top of citizen needs while remaining safe remotely. How will these technologies impact the future?

Today, we are speaking with Michelle Morris, Managing client partner for Public Sector Customer Experience, at Verizon who will be answering this question and much more.