Meet Caitlin Donovan, Global Head, Uber Health

This episode of PopHealth Week features Caitlin Donovan, Global Head of Uber Health. The Uber Health platform helps improve patient care by enabling healthcare organizations to arrange rides and services on behalf of others by using a centralized, easy-to-use dashboard or an API. We discuss their role in the healthcare industry, being a new player that brings innovative solutions to address patients’ needs with the technical processes they already know and manage well. Just like their well-known service, Uber Health counts on independent earners that can transport patients or deliver medications to them, an option that can benefit people like seniors, patients with complex chronic conditions, and employees who work for self-insured employers. Caitlin discusses Uber Health’s approach to overcoming care barriers and addressing patients’ social determinants of health by designing benefits for them and aligning incentives across healthcare. She also speaks about the three different ways they help employers facilitate access to care for their employees, and why it’s important to scale solutions while still meeting individual needs.