Popular in Business
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Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls
in Business
Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data.
A new technique called sentiment analysis analyzes the conversations you’re already having with customers so you don’t have to pester them with survey requests. This technique can reveal immediately actionable insights, including trends you might miss with a traditional survey.
Guest Jeff Toister:
Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.
Today, he is ranked as one of the Top 30 Customer Experience Professionals in the World by Global Gurus.
He's written four books including The Service Culture Handbook, a step-by-step guide to getting your employees obsessed customer customer service.
More than 12,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email.
Over three million people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations is LinkedIn Learning's most-watched customer service course in the world.
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Radio Show #530: Giving Support and Resilience to Leaders and Teams
in Business
Special Guest: Jeffrey Klubeck: Author of The Integrity Game®?
Jeffrey Klubeck is retired Professor of Communication and author of The Integrity Game®? which is evolving into a comprehensive soft skills development company. As a world class coach, Jeffrey has worked with entrepreneurs and high performance teams in 12 countries across 4 continents.
He is also the founder of Get A Klu, Inc. which serves small/micro businesses and solo-preneurs with productivity and accountability frameworks. Klubeck is also author of the Get A Klu in 52 Soft Skills Book series. As a speaker he is fast paced, humor-laced and a little bit in your face … always challenging audiences to look within!
Join us as we discuss the 10 question sets that make up “The Integrity Game®?
Listen Live (Archive Available)
Host: Andy Goram
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Episode 683: The Urgent Need for U.S. Maritime Reform with William Cahill
in Business
If people are policy and policy shapes decisions, then that is the start in understanding why a nation like the USA wound up neglecting what should be a core sector of not just its economy, but its strategic advantage - its civilian maritime industry.
Using his recent article, The Urgent Need for U.S. Maritime Reform as a starting point, our guest for the full hour is William Cahill.
Will is president of Applied Maritime Sciences, a maritime technology and strategy consultancy. He served as Director for Strategic Planning on the National Security Council and Maritime Advisor on the Council of Economic Advisers where he helped develop and lead Interagency efforts to enhance American maritime competitiveness. During his 20 years as a Coast Guard officer, Will completed numerous operational tours both at sea as a Cutterman and at air stations as a Coast Guard aviator. Will holds degrees in Naval Architecture and Marine engineering from the USCGA and a Master of Public Policy from Princeton University.
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With Better Technology and Improved Access, More Workers Expect On-Demand Pay
in Business
The Workplace Minute powered by H3 HR Advisors
Sponsored by Paychex - one of the leading providers of HR, payroll, retirement, and software solutions for businesses of all sizes - learn more at www.paychex.com/awia.
Hosts: Steve Boese
Welcome to the Workplace Minute powered by H3 HR Advisors. A short, quick version of the popular HR Happy Hour Podcast, where Steve Boese takes on topics on Human Resources, HR technology, work, and the workplace. And more.
In this episode Steve discusses how with improved payroll technology, and increased access, more employees are expecting on-demand pay from their employers - putting the traditional bi-weekly payroll run under pressure.
To listen to the Workplace Minute powered by H3 HR Advisors - add the Workplace Minute by H3 HR Advisors skill to your Amazon Echo device's Flash Briefing or Daily News Update.
Learn more at www.h3hr.com and www.hrhappyhour.net
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AGELESS ACTIVISM: Women Making a Difference
in Business
Are you ready to ignite change and make a difference? Join us on Women Lead Radio as Marilou Ryder, your host of Ageless Ambition, has a conversation with Terry Rose, Director, Service & Live Your Dream Chair of Soroptimist International of Huntington Beach (https://soroptimisthuntingtonbeach.org/), as they delve into the realm of social activism and how women can make a lasting difference in their communities. Discover various avenues for advocacy, volunteerism, and community organization, and learn how to become an ageless force for positive change.
Sponsor Appreciation!
Thank you to our partner and show sponsor, Microsoft (www.microsoft.com)!
Interested in Learning More About Connected Women of Influence?
Click Here (https://connectedwomenofinfluence.com/attend-an-event-as-our-guest/) to Be Invited as Our Special VIP & Guest to a Future Event!
Interested in Becoming a Member of Our Professional Community!?
Click Here (https://connectedwomenofinfluence.com/membership-application/) to Apply for Membership!
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Part 1: Close Up Radio Spotlights Diane Bengtson of Mukua Inc.
in Business
Dover, DE – Mukua Inc: Pioneering Healthcare Excellence with CEO Diane Bengtson, RN-BC at the Forefront
In an era marked by rapid advancements and upheaval within the healthcare sector, Mukua Inc emerges as a beacon of guidance and innovation, spearheaded by its visionary CEO, Diane Bengtson, RN-BC MS CCHC. As a seasoned registered nurse, innovator and an esteemed leader in healthcare consulting, Diane, and her team at Mukua offer industry expertise, strategic partnerships and comprehensive solutions to the complex challenges facing healthcare organizations today.
Mukua Inc stands at the intersection of healthcare and digital innovation, providing expert consulting services that address the multifaceted issues of technological integration, regulatory compliance, and operational efficiency. With the healthcare landscape evolving at an unprecedented pace, Mukua's mission is to ensure healthcare providers, payers, startups, and stakeholders remain competitive while delivering personalized patient-centered with quality health outcomes.
Diane Bengtson brings over two decades of frontline nursing experience, coupled with a quality/regulatory compliance background and a profound understanding of healthcare technology. Her approach to consulting is patient-centered, creative, and solution-focused, aiming to streamline operations for healthcare systems and startups alike without compromising the quality of patient care. Diane's work is fueled by a passion for solving the industry's biggest challenges and a commitment to enhancing healthcare outcomes through innovative and effective strategies.
For more information about how Mukua Inc can transform your healthcare organization, visit https://mukua.inc/
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Mastering Sales Resilience with Denise Griffitts and Ben Gay III
in Business
Mastering Sales Resilience - Lessons from When You're Hit With a 'Two by Four" by Ben Gay III
In our latest episode, we explore a pivotal chapter from The Closers, Pt 2 titled "When You're Hit With a 'Two by Four". This discussion is more than just about sales techniques; it's about the resilience needed in the high-stakes world of sales. Ben's methodology, rooted in preparation, training, practice, and the essential 'set-up' phase, serves as a blueprint for navigating the unexpected challenges sales professionals often face.
The metaphor of being hit by a "two by four" represents those unforeseen obstacles and rejections that can derail even the most seasoned salesperson. Ben's insights teach us the value of being meticulously prepared and constantly honed in our skills, so we can absorb the impact and keep moving forward.
This episode is a deep dive into the essence of sales resilience, highlighting how Ben's approach not only prepares salespeople for the challenges of the profession but also for turning setbacks into setups for greater success. Tune in as we unpack the critical lessons from "The Closers, Pt 2" and how they shape a salesperson's ability to thrive amidst adversity.
Find us on the web: Denise Griffitts LinkedIn | Ben Gay III LinkedIn | The Closers Books
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DRTides talks with Joyful Business Coach Luann Buechler
in Business
Today, we start with our Healthy Living, Happy Life segment with Denise Stegall. This month's topic is Mindfullness - Stress Management.
Joining us today is Joyful Business Coach Luann Buechler
See other episodes at Discover Rising Tides
Submit Questions hello@discoverrisingtides.com
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Startup Fundraising Office Hours Q&A with Attorney Joe Daniels for Founders
in Business
Bring your #LEGAL questions about #incorporation, #startup #equity, finding angel investors, pitching venture capitalists, growth and traction strategies, and whatever #challenges your #startup is facing.
This month StartupCouncil.org CEO and #angelinvestor Scott Fox will be hosting Attorney Joe Daniels, Partner & Co-Chair of the Nelson Mullins Law Firm's Emerging Companies, VC, M&A, Private Equity Practice. He's a VC expert and happy to help entrepreneurs like YOU.
WHEN: The 4th Tuesday of every month at NOON Pacific Time (300pm ET/~800pm UTC):
REGISTER FOR TICKETS HERE: https://startup-office-hours.eventbrite.com
AT SHOW TIME YOU CAN WATCH & CHAT LIVE AT ANY OF THESE CHANNELS: https://www.linkedin.com/company/startupcouncil https://www.youtube.com/scottfox (Live Chat!) https://www.facebook.com/clickmillionaire Podcast: http://scottfoxradio.com
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Wire Side Chat -- February 2024 -- A discussion on recent closures
in Business
Welcome to Wire Side Chat, Pulp & Paper Radio International’s monthly show offering insights into the pulp and paper industry worldwide. In this episode, we discuss a rash of recent closures.
Wire Side Chat is hosted by Helen Roush, executive vice president of Paperitalo Publications, joined by Steve Roush, vice president, publisher and editor.
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Scott Johnson and Peter Mingils on Amway Tools Scam with Meggan Lanahan
in Business
Scott Johnson and Peter Mingils on Amway Tools Scam and Business Levels on Building Fortunes Radio with Meggan Lanahan
Scott Johnson and Peter Mingils host a Building Fortunes Radio weekly Radio episode every Saturday at 8:30PM Eastern. Stop the Amway MLM Tool Scam what Scott Johnson is known for. Scott tex johnson is the a previous Amway Distributor who found he lost a lot of time and money pursuing a Network Marketing Business with Amway just to find that most of the Distributors make money on the System of Tools, like books, DVDs, MP3, Events, websites and apps.
https://facebook.com/scotttexjohnson Scott johnson on Facebook on YouTube and twitter
Scott Tex Johnson & Peter Mingils on Building Fortunes Radio. https://www.buildingfortunesradio.com/scott-johnson
https://www.buildingfortunesradio.com/scott-johnson-peter-mingils/bf-3989
MLM on:
On https://mlm.news and MLM Charity https://mlm.charity
Youmongus Ads is advertise Home Based Business https://youmongusads.com
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